HGI - Olo Support

Stores go offline whenever a POS connection issue occurs resulting in a disconnection between the POS and OlO.   Stores will receive an alert from Ol...

OlO pulls pricing from the POS.  If the store does not have a specific menu item priced in the POS, the guest will be not be charged when the item is ord...

POS Error messages occur when the POS does not respond to OlO at the time a guest is submitting an order. When a POS error message occurs, an escalat...