How to Assign OlO Tips:
Note: Owners/Operators must follow and comply with all federal, state, and local laws regarding tip handling procedures. HGI highly recommends consulting your labor attorney and/or payroll company for specific location guidelines and additional advice.
Step 1: At the end of the shift, team members should run their individual Employee ID # check out, NOT the OlO ghost employee and follow regular store checkout procedures. The OlO ghost employee (555 in most cases) should not have a check out run and the OlO ghost employee should NEVER be clocked out.
Step 2: Once the shift is complete, run the “Search by Timeframe” report from the “Orders” tab on the OlO dashboard, specify the previous days date, type of order, (“pick up”) and click “see orders.” It is highly recommended to print the order details for the stores financial records and attached to the Daily Sales Report (DSR) and team members should sign for any tips paid to them.
What the “Time Frame” report looks like:
Step 3: After gathering the needed information, using manager credentials, login to Aloha CFC on your back-office Aloha computer. Navigate to “Edit Punches” and pull up the team member(s) who performed the work. You can now edit their shift and add in the tips to be reported directly to the i team member (s). Keep in mind that you will need to add the OlO tips to the team members tips. Do not replace amount. These tips will now be added to the individual team members payroll and declaration information.